Last updated: November 2026
We accept exchanges on ready-made jewellery within 15 days of purchase, provided the piece is unworn, undamaged and accompanied by the original invoice and hallmark certificate. The exchange value is based on the current gold rate and applicable making-charge terms explained at the time of purchase.
Bridal sets and custom designs made to your specifications are non-refundable and non-exchangeable once crafting has begun, as materials and labour are committed to your order.
Advance deposits taken to reserve a piece or begin a custom order are adjusted against the final purchase price. Deposits are non-refundable if the order is cancelled after crafting has started, but may be credited toward a future purchase at our discretion.
If a piece is found to have a manufacturing defect at the time of collection, please inform our showroom staff immediately. We will repair, replace or refund the item after inspection, at no additional cost to you.
Approved refunds are processed using the original payment method within 7–10 business days of approval. Cash purchases may be refunded via bank transfer.
For any exchange, buyback or refund query, please visit our showroom or contact us at thilak030@gmail.com or +91 98803 48870.
